Returns & refunds

Change-of-mind returns

Sales of made-to-order prints are final. We do not accept change-of-mind returns or offer change-of-mind refunds. Please check your artwork, size, and frame selection before placing an order.

Returns for defective products only

We accept returns for defective products only. If your print is defective or arrives damaged, contact us before sending it back. Depending on the defect, we may arrange a replacement without requiring you to return the item.

Email your order details, photographs, and an explanation of the problem to gallery@artischroma.com. We will review the issue and tell you whether a return is needed and where to send it. Keep the print and its original packaging while we review your request.

If a return is required, you are responsible for the return shipping cost. We do not pay or reimburse return shipping. We will provide a replacement print and ship it to you at no additional cost.

If you received the wrong print, contact us at the same email address with photographs and your order details so we can correct the order.

Exchanges

We do not accept exchanges for a different artwork, size, or frame. Replacing a defective print with the same product is covered by the policy above.

Questions about your order

For help with an order or this policy, email gallery@artischroma.com.

This policy does not limit any consumer rights that apply by law.