FAQ

FAQ 20: Can I track my order after purchase?

Answer: Yes, once your order is processed and shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the delivery status of your package through the carrier's website. If you have any questions or concerns about your shipment, our customer service team is available to assist.

FAQ 21: How do you determine the pricing for your limited edition prints?

Answer: Pricing for our limited edition prints is determined by several factors, including the artist's reputation, the complexity of the work, the size of the print, and the edition size. We strive to offer a range of price points to accommodate both seasoned collectors and those new to the art world, ensuring that each piece reflects its value as a unique and collectible artwork.

FAQ 22: What is a certificate of authenticity?

Answer: A certificate of authenticity (COA) is a document that accompanies each limited edition print, certifying its authenticity and provenance. The COA includes details such as the artist's name, the title of the artwork, the edition number, the gallery insignia, and the artist's signature. It serves as proof of the print's legitimacy and its place within the limited edition, adding to its value as a collectible item.

FAQ 23: Can I purchase a gift card from ArtisChroma Gallery?

Answer: Yes, we offer gift cards that can be purchased directly from our website. Gift cards are available in various denominations and can be used toward the purchase of any artwork in our gallery. They make the perfect gift for art lovers, allowing the recipient to choose a piece that resonates with their personal taste.

FAQ 24: How do I redeem a gift card or discount code?

Answer: To redeem a gift card or discount code, simply enter the code in the designated field during the checkout process. The discount or gift card value will be applied to your order total. If you encounter any issues while redeeming your code, please contact our customer service team for assistance.

FAQ 25: What payment methods do you accept?

Answer: We accept a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options. We also offer payment plans through select partners, allowing you to spread the cost of your purchase over time.

FAQ 26: How do I stay updated on new releases and events?

Answer: To stay updated on new releases, exclusive previews, and upcoming events, you can sign up for our newsletter on our website. We also recommend following us on Instagram, where we regularly post about new collections, behind-the-scenes content, and special offers.

FAQ 27: Can I visit ArtisChroma Gallery in person?

Answer: ArtisChroma Gallery operates as an online gallery, allowing us to reach a global audience and offer our curated selection of limited edition prints to collectors worldwide. While we don't have a physical location for public visits, we strive to provide an immersive online experience, complete with detailed images, artist bios, and comprehensive product descriptions. We also seek to periodically host pop-up events or partner with spaces to show our art. If you are interested to see our art in person, please sign up for our Collectors Club email list so that we can keep you updated on when and where you can join us.

FAQ 28: How do you support your artists?

Answer: We are committed to supporting our artists by providing them with a platform to showcase their work to a global audience. In addition to offering fair compensation in the form of higher-than-average royalties for the industry, we assist our artists with the registration of copyrights in the United Kingdom, where our expert fine art printer is located, and in other jurisdictions globally depending on artist preferences. This ensures that their intellectual property is protected and that they retain control over the reproduction and distribution of their work.

FAQ 29: Can I return a damaged print?

Answer: If your print arrives damaged, please contact our customer service team within 7 days of receiving your order. We will arrange for a replacement print or, if necessary, provide a refund. Please retain the original packaging and damaged print until further instructions are provided, as we may require photographs of the damage or ask for the print to be returned.

FAQ 30: What should I do if I receive the wrong print?

Answer: If you receive a print that is different from what you ordered, please contact our customer service team immediately. We will correct the error by sending you the correct print at no additional cost. Please keep the incorrect print and its packaging intact until we provide further instructions.

FAQ 31: Can I cancel my order?

Answer: Orders can be canceled within 24 hours of placement as long as they have not been processed for shipping. To cancel an order, please contact our customer service team as soon as possible. Once an order has been shipped, it cannot be canceled, but you may be eligible for a return or exchange under certain conditions.

FAQ 32: What happens if my package is lost during shipping?

Answer: If your package is lost during shipping, please contact our customer service team with your order details and tracking number. We will work with the carrier to locate your package. If the package cannot be recovered, we will arrange for a replacement print to be sent to you or offer a refund if the print is no longer available.

FAQ 33: How do I care for my limited edition print?

Answer: To preserve the quality and longevity of your limited edition print, it is important to handle it with care. Always handle prints by the edges or wear cotton gloves to avoid transferring oils from your fingers. We recommend framing your print using archival materials, such as acid-free mats and UV-protective glass, to protect it from light, humidity, and environmental contaminants.

FAQ 34: Can I request a custom size for a print?

Answer: While our limited edition prints are typically offered in standard sizes developed in consultation with the artist, we may be able to accommodate custom size requests on a case-by-case basis. Please contact our gallery team with your request, and we will check with the artist and printer to see if it is possible. Please note that custom sizes may result in additional costs and longer production times.

FAQ 35: What is the difference between a limited edition print and an open edition print?

Answer: A limited edition print is produced in a specific, limited quantity, typically numbered and signed by the artist, making each print a collectible piece of art. Once the edition is sold out, no more prints of that particular image will be made. An open edition print, on the other hand, is not limited in quantity and can be produced in an indefinite number. Limited edition prints are generally considered more valuable due to their exclusivity.

FAQ 36: How do you choose the artists you represent?

Answer: We carefully curate our roster of artists based on their unique styles, artistic vision, and the quality of their work. We look for artists who push the boundaries of their medium, offer fresh perspectives, and have a strong personal narrative or connection to their art. Our goal is to represent a diverse range of voices that resonate with collectors and art enthusiasts around the world.

FAQ 37: What does "signed in plate" mean?

Answer: "Signed in plate" refers to the artist's signature being included in the printing process, rather than being added by hand to each individual print. This method ensures consistency across the entire edition and allows us to offer high-quality limited edition prints without the environmental impact of shipping prints to and from the artist for hand-signing. It also helps maintain the affordability of the artwork for collectors.

FAQ 38: Why are some prints more expensive than others?

Answer: The price of a print can vary based on several factors, including the artist's reputation, the size of the edition, the complexity of the artwork, and the demand for the artist's work. Limited edition prints are generally priced higher due to their exclusivity, and certain mediums or printing techniques may also contribute to the overall cost. We strive to offer a range of price points to accommodate different budgets while ensuring the value of each piece.

FAQ 39: Can I see the artwork in person before purchasing?

Answer: As an online gallery, we primarily showcase our collection through high-resolution images on our website. However, we understand that seeing art in person can be important. If you're interested in viewing a specific piece in person, please contact us to inquire about upcoming exhibitions, pop-up events, or any other opportunities to see the artwork.

FAQ 40: What are your shipping options?

Answer: We offer first-class shipping (or your country's equivalent) for most orders. Shipping costs and delivery times vary based on your location and the shipping method selected at checkout. We pack all prints securely to ensure they arrive in pristine condition. For enterprise and large-volume orders, we may arrange special shipping with you from our printmaker.

FAQ 41: How long does it take to receive my print after ordering?

Answer: Once your order is placed, it typically takes 5-7 business days for your print to be produced and prepared for shipping. Shipping times vary based on your location and the selected shipping method. In most cases, you can expect to receive your print within 10-14 business days of placing your order. For international orders, please allow additional time for customs clearance.

FAQ 42: Can I order prints as a gift?

Answer: Absolutely! Our prints make for beautiful and meaningful gifts. During the checkout process, you can specify the recipient's address for direct delivery. We also offer the option to include a personalized message with your gift. If you’re unsure which print to choose, you might consider purchasing a gift card so the recipient can select their favorite artwork.

FAQ 43: How do you handle international orders?

Answer: We are pleased to offer international shipping for our limited edition prints. Shipping costs and delivery times vary by destination, and any applicable customs duties or taxes are the responsibility of the buyer. We carefully package all international orders to ensure they arrive safely, and we recommend checking with your local customs office for any specific import requirements or restrictions before placing your order.

FAQ 44: What should I do if my print doesn't arrive?

Answer: If your print hasn't arrived within the expected delivery window, please contact our customer service team with your order details and tracking number. We will investigate the issue and provide you with an update on your shipment status. If your package is confirmed lost, we will arrange for a replacement print to be sent to you or offer a refund if the print is no longer available.  

FAQ 45: Do you offer framing options for your prints?

Answer: We offer framing options for some prints that can be selected at checkout, and otherwise we have several options for custom framing if you contact the gallery staff by phone or email. You can choose from a variety of frame styles, colors, and materials to complement your artwork and fit your decor. Our frames are made using high-quality, archival materials to protect and enhance the longevity of your print. Framed prints typically require additional processing time before shipping.

FAQ 46: How do you ensure the quality of your prints?

Answer: We are committed to providing our collectors with the highest quality art prints. Each print is produced using state-of-the-art printing technology and premium archival materials, ensuring vibrant colors, sharp details, and long-lasting durability. We collaborate with expert fine art printers who specialize in museum-quality giclée printing, and we carefully inspect each print before it is shipped to ensure it meets our exacting standards.

FAQ 47: What does "giclée print" mean?

Answer: A giclée print is a high-quality art reproduction created using an inkjet printer. The term "giclée" comes from the French word for "spray," referring to the method used to apply the ink onto the paper or canvas. Giclée prints are known for their exceptional color accuracy, detail, and longevity, making them a preferred choice for fine art reproductions. Our giclée prints are made using archival inks and papers to ensure they remain vibrant and beautiful for many years.

FAQ 48: Are your prints signed by the artists?

Answer: Many of our limited edition prints are signed by the artists. Depending on the edition, the signature may be hand-signed, signed in plate, or digitally signed as part of the printing process. Hand-signed prints are often considered more collectible due to the personal touch of the artist, while plate and digital signatures ensure consistency and can be a more eco-friendly option. The type of signature for each print will be specified in the product description.

FAQ 49: Do you offer gift cards?

Answer: Yes, we offer digital gift cards that can be purchased and sent via email. Gift cards are a great option if you're unsure which print to choose for a loved one or if you'd like to give them the freedom to select their favorite artwork. Our gift cards are available in various denominations and can be used toward any purchase on our website.

FAQ 50: How do you ensure the environmental sustainability of your products?

Answer: Environmental sustainability is a key consideration in our production process. We work with printers who use eco-friendly inks and papers, and we offer sustainable packaging options to minimize our carbon footprint. By using "signed in plate" techniques and producing prints on demand, we reduce the need for excess inventory and minimize waste. Additionally, we are committed to offsetting our environmental impact through participating in initiatives such as tree planting and carbon offset programs.

FAQ 51: Can I purchase the original artwork instead of a print?

Answer: Some of our artists offer original artworks for sale in addition to limited edition prints. If you are interested in purchasing an original piece, please contact us to inquire about availability and pricing. Originals are unique, one-of-a-kind works and may be priced differently from prints due to their exclusivity and the materials used.

FAQ 52: How do I know if my print is authentic?

Answer: Each limited edition print we sell is accompanied by a certificate of authenticity (COA), which verifies that the print is a genuine reproduction of the artist's work. The COA includes details about the print, such as the edition number, the artist's signature (if applicable), and information about the printing process. We take great care to ensure that all of our prints are authentic and accurately represented.

FAQ 53: Do you offer discounts for volume or bulk purchases, or for enterprise customers?

Answer: We do occasionally offer discounts for volume purchases, especially for corporate clients, interior designers, or collectors purchasing multiple prints. If you're interested in buying in bulk, please contact our gallery team to discuss your needs, and we can provide you with a customized quote.

FAQ 54: How do you handle limited edition print runs?

Answer: Each limited edition print run is carefully managed to ensure exclusivity and maintain the value of the prints. Once an edition is sold out, no additional prints of that image will be produced. The edition number and total run size are clearly marked on each print, often alongside the artist's signature. Limited edition prints are typically more valuable and sought after by collectors due to their rarity.

FAQ 55: Do you offer art consulting services?

Answer: Yes, we offer art consulting services to help you select the perfect pieces for your space, whether it's for a home, office, or commercial setting. Our team can provide personalized recommendations based on your aesthetic preferences, budget, and the intended environment. We can also assist with custom framing, installation, and curating a cohesive collection.

FAQ 56: How do you select your fine art printers?

Answer: We partner with expert fine art printers who have a proven track record of producing museum-quality prints. Our selection criteria include the quality of their giclée printing technology, their use of archival inks and papers, their commitment to sustainability, and their ability to handle the unique needs of each artist we represent. Our printers are based in locations that allow for efficient and secure shipping to our global customer base.

FAQ 57: Can I track my order?

Answer: Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment and estimate its delivery date. If you have any questions or concerns about your order's progress, our customer service team is here to help.

FAQ 58: Do you ship internationally?

Answer: Yes, we ship our limited edition prints to customers around the world. International shipping costs and delivery times vary based on the destination. Please note that any customs duties, taxes, or fees are the responsibility of the buyer unless otherwise noted. We carefully package all international shipments to ensure they arrive in perfect condition.

FAQ 59: What is your policy on artist royalties?

Answer: First and foremost, we believe in supporting artists and creators! We believe in fair compensation and that all working artists should make at least a living wage. A significant percentage of each print sale goes directly to the artist as a royalty. This ensures that they are rewarded for their creativity and hard work. Our royalty rates are highly competitive within the industry, and we are transparent with our artists about how their royalties are calculated and paid.

FAQ 60: How do I contact customer service?

Answer: Our customer service team is available to assist you with any questions or concerns. You can reach us via email, phone, or the contact form on our website. We strive to respond to all inquiries within 24 hours. Our team is dedicated to providing you with the best possible service and ensuring your satisfaction with your purchase.